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Whether you have a question about a cold plunge, sauna, pool table, or an existing order, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like saunas, cold plunges, and pool tables may vary slightly based on freight scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. If you have not received tracking information within 3 business days, feel free to email us and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please refer to our Return Policy page. We want you to feel confident in every purchase.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible products within our return window. Simply contact us with your order number and the item you would like instead, and we will walk you through the process.
What should I know before purchasing a sauna or cold plunge?
We recommend measuring your intended space carefully before ordering. Product pages include detailed dimensions and electrical requirements. If you need help choosing between models, send us a message with your room dimensions and preferences.
Do your pool tables and foosball tables require assembly?
Most game tables arrive with assembly required by the customer. Each product listing notes what is included in the box and provides assembly instructions. Check individual product pages for specific details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free shipping on most orders within the Continental U.S., with no order minimum required.
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